We only exchange items if they are defective or damaged. You will need to inform us by email within 3 calendar days of receipt of the item.
If you need to exchange a defected item, please send us an email at: email@example.com to check if an exchange is available in stock prior to sending the item back.
All returns must include your original invoice/packing slip to help expedite the return/exchange process. Please send your returns to:
Stylure, LLC 7508 Diplomat Drive
Manassas, VA 20109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund if applicable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept any responsibility for any packages which are lost in transit.
Please do not send your purchases back without seeking email approval for the return. We cannot be held responsible for any items which are lost in transit. Please ensure you send your item back using a tracked service, as this will allow for you to claim any rightful compensation for lost items.
Late or missing refunds If you haven’t received a refund and it has been more than 7 business days contact your credit card issuer or bank directly, each bank has their own policy and may require additional posting time. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items can be marked down for various reasons including minor defects, end of season or the styles have been discontinued. These cannot be considered valid reasons for exchange or return upon purchase.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Customs/Duty Charges Customer are liable to pay any Custom or Duty Charges at your country of residence. The amount will be set by the local authority in your country of residence. This amount will need to be paid in full by the customer and we cannot accept any liability for these charges.