We currently operate a no returns/exchange policy due to Covid-19. However, we will be reviewing this policy in future so please check back regularly.
Customers are advised to read the product’s description & check the size chart before ordering, as no returns will be accepted.
If you receive a defected outfit, you must notify us by email within 3 days of the item being delivered to you. We will arrange for the item to be exchanged or returned. All emails must be sent to: firstname.lastname@example.org. In your email provide order number, tracking number and pictures of any defects on the garments to help us process the exchange or return quickly.
All defected items must be returned in an unused and resalable condition and in the same condition as you received it. It must also be in the original packaging with its original tags. All items are inspected upon receipt and can only be exchanged if they fit within our return policy requirement.
All refunds are discretionary upon inspection of goods. Any items which deemed to be worn, have torn, or become damaged due to the garment being tried on, are not eligible for a refund or exchange. If such items are returned to us, they will be sent back to the customer & a refund will not be approved.
Several types of goods are exempt from being returned. All accessories and jewelry cannot be returned for hygiene reasons. We also do not accept products that are intimate or sanitary goods. Any goods which have been worn or are damaged, cannot be returned.
We do not accept returns for shrinkage or fading of garments as this is not considered a manufacturing defect. Extra care must be taken with caring for such fabrics, which should be dry cleaned only.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.